3scale APIs and Admin Portal UI Disruption

Incident Report for Red Hat 3scale

Resolved

This incident has been resolved.

A database migration, blocked the user session tables causing a major service disruption in our Admin Portal UI and 3scale APIs.

The Incident started at: 14:10 UTC
The Incident has been resolved at: 14:34 UTC

Posted Jul 04, 2017 - 16:37 CEST

Monitoring

A fix has been implemented and our team is monitoring the results.

Posted Jul 04, 2017 - 16:34 CEST

Identified

Issue has been identified, and our team is working on a fix.

Posted Jul 04, 2017 - 16:21 CEST

Investigating

We are currently experiencing a major service disruption in our 3scale APIs and Admin Portal UI

Our operations team is working to identify the root cause and implement a solution.

Posted Jul 04, 2017 - 16:10 CEST